1. What's the biggest lesson you've learnt from starting up SNO?
Always be recruiting. Truly great people are hard to find, but they change your business, and your life. Constantly seek them out, to come and join the mission. In my former life as Executive Producer at the BBC, incredibly ambitious and motivated talent was literally on tap because everyone wants to work there. If I had a new cunning plan, I could speak to HR and find a small cadre of experienced film makers and Oxbridge grads to grab it by the scruff and go make it happen. The real world is not populated with over-achievers, so the trick is to be constantly searching for SNO men and women. We’re always looking for people “like us”.
2. What's the one piece of business advice you wish you'd been given when you started?
Hire A-players, then enable them to get on with it themselves. I see why the likes of Jobs and Musk constantly looked for amazing people to join the mission. If you lead well, these great people don’t need to be managed, so you can focus instead on removing barriers and being an enabler for them… these A-players can achieve goals creatively and autonomously, and they’ll feel much more fulfilled having created their own solutions.
These people also constantly have a growth mindset and, like me, take great pleasure in constantly learning. They love figuring out how to do new things, or do the same things better… working hard on the business but working hardest on themselves. There’s nothing more powerful than striving for mastery, to make you stand out in a crowded world, filled mostly with the ordinary.
At SNO we’re always looking for people who are fun to work with, but also very ambitious and switched-on. Culture is so important so I’m always quietly trying to figure out if this person is a SNO man or woman.
3. Was there ever a point when you wanted to give up?
No. Never. I should qualify that. There have been times when I thought I should carefully consider if it was the right thing to do, when the extremes of work-volume and financial-stress were too much for loved ones around me, or risked being damaging to my most important relationships… but I never wanted to quit, I just took time to consider on a few occasions whether I ought to.
4. What's been the biggest milestone for the business so far?
Probably passing the £5m revenue mark. It’s an abstract goal, but signifies much more to us, as we’ve reached the ability to do many more exciting things.
We were in profit by year 1, but only just, and with little more than cash for very meagre growth-funding and self-sustenance. Fortunately, I was happy to live in penury for the first 3 years, to liberate those extra few per cent for growth projects. My better-half was less enthusiastic about watching our car and clothes and house slowly age and wear, but utterly supportive, first taking on the role of FD and later COO. While I’m pimping the engine, she keeps the wheels on!
Business coaching tries to help you delineate working on the business versus working in the business and it’s dead right. My first job at SNO (after initial setup) was to quickly engineer myself out of the day to day operations, which has allowed me to work almost entirely on growth. This approach is essential if you want to scale, and goes back to your first questions, because the answer is to hire A-players and then also create processes, so that the day to day functioning doesn’t rely on the founder in any way.
5. Who is your inspiration?
I think, like most people I have many, but I learned a lot about what a human is really capable of, on a month-long expedition to the Magnetic North Pole with the remarkable Dr Mike Stroud. He was partner to Sir Ranulph Fiennes on their famous unsupported expeditions to the South Pole and many other epic endeavours. I found great strength after being tested beyond a level which I’d have considered breaking point.
I was 4 weeks away from land, out on the frozen ocean, having lost over a stone in weight and struggling to lead a film crew who were also far out of their comfort zone. Taking the battery we wore in our underwear (to keep at body temperature and ready to work in an emergency) I turned on the satellite phone for a rare call home. I vividly recall in mid-conversation, beginning to weep, for no good reason other than mental and physical exhaustion. My partner later said she was quite afraid for me, having recently seen pictures come back of the polar bear who came to eat us, and the team members with frostbite. I think that was awakening for me, from which I draw strength even now. To feel so utterly spent, and then find will, we can still go on. It’s powerful. Afterwards I put those lessons to the test by completing Ironman on six months of training and a few swimming lessons. I take huge strength from those learnings, that our limits are actually much greater than we know, if only we can steel the mind to go on.
In my day to day life I have to say it’s probably my boys Jimmy (9) and Charles (7). Their amazing combination of naïve joyfulness and a constant thirst to learn and know more, is a kind of nirvana to me, and a lofty goal for adults with more complex lives. My ideal is to combine that growth mindset with the imperative to recognise and grasp those moments of joy whenever they present themselves (often with those boys).