3. Was there ever a point when you wanted to give up?
Not yet – I had a stable income and a ‘good’ career in creative agencies but was not satisfied as I never had any ownership. So when I started my own venture, as cliched as it sounds, I have tried to make the most of the tough days because at least I own the outcome.
4. What's been the biggest milestone for the business so far?
We’re a young business boldly creating a new category, so our key achievement has been the speed of progress, gaining the backing of 2 world-class manufacturers to take the concept to listing in 9 months. We won a place at the BBC Good Food Show where over 4.5k people told us TEA REX rocked. Since launching our concept in August 2016 we have been shortlisted for Best New Brand at the World Food Innovations Awards in March 2017 and won a Great Taste award too.
5. Who is your inspiration?
It sounds cliched but it’s the people around the product who have backed it without question. There is also a ‘penny-drop-moment’ when people taste the product and love it. That is a driving force.
6. What keeps you motivated?
Creating a new category of hot drinks.
7. What business or brand do you look up to?
Timpson – it’s an amazing business which really delivers on a philosophy of "If you treat people well, it is blindingly obvious that you will do a good job.” A proponent of what the founder calls 'upside down management' - his employees - all of whom are called 'colleagues', enjoy an unusual degree of autonomy in the running of the individual shops and 10% of the company's employees have spent time in prison. Each store is trusted to resolve any customer complaint up to £500 without approval. Kirsty Young's desert island discs with the owner John Timpson is worth listen: http://www.bbc.co.uk/programmes/b074vw94
8. If you weren't doing this, you would be....
Builder, decorator, carpenter or bricklayer – I love building stuff and would be totally content…
Join Tea Rex in supporting their crowdfunding campaign, which will bring out the RAWR in you! https://www.kickstarter.com/projects/1098486353/unleashing-fresh-infusions-which-rawr-with-flavour